This Privacy Policy explains how Afterglow by Lindsay LLC collects, uses, stores and protects information when you visit our website, contact the studio, book an appointment or purchase a poured piece. The studio is operated by Afterglow Lindsay under the company name Afterglow by Lindsay LLC. In this policy the words we, us and our refer to Afterglow by Lindsay LLC, and the words you and your refer to any visitor, customer or correspondent who interacts with the studio.
The studio is a small hand poured candle business. We work in short batches, we keep our records close and we do not run a large data operation. This policy is written in plain language so that you can understand what happens to the information you share with us, why we ask for it and how you can ask us to change or remove it.
Afterglow by Lindsay LLC
1902 E 700 S Unit A314
Clearfield - 84015-2890
United States (US)
By using the website or by sending information to the studio, you acknowledge that you have read this policy and that you understand how the studio handles information. If any part of this policy does not sit well with you, please contact us before sharing personal information so that we can answer your questions.
This policy applies to the website located at the studio domain, to messages sent by email, telephone or the contact form, and to records created when you book a service such as a small batch pour, a scent blending session, a wax care clinic, a custom label painting order, a studio pour night or a gift set assembly. It does not apply to any other company, organisation or website, even where that website is linked from our pages.
Some of the services described on this website are delivered in person at the studio bench in Clearfield. When you visit the studio, additional information may be gathered on paper or in a scheduling tool for the safe running of the appointment. That information is also covered by this policy.
This policy does not cover information that has been fully anonymised so that it cannot reasonably be linked back to a person. Such information may be used for studio planning without further notice.
We collect information that you choose to give us and a small amount of information that is generated automatically when you browse the website. The categories are set out below.
We do not ask for payment card numbers through the website, and we do not ask for government identification numbers, health records or other sensitive categories of information. If you send such information to us without being asked, we will treat it with care and will remove it from our records as soon as it is no longer needed for the purpose you intended.
Most of the information we hold comes directly from you. You may provide it through the contact form on this website, through a reply to an email from the studio, during a telephone call or in person at an appointment. Each of these channels reaches the same small team at the bench.
A smaller portion of the information is collected automatically by the servers that host the website and by the tools that keep the studio organised. These systems record visits in a standard technical log so that we can spot errors, block abusive traffic and understand which pages are useful to visitors.
On occasion, a client may provide information about another person, for example when booking a studio pour night for a group. In that case we ask the client to make sure the other guests know that their name and email may be passed to the studio for the purpose of the appointment.
We use information to run the studio honestly and to answer the requests you send us. The main purposes are set out below.
We do not sell information to data brokers, advertising networks or any other third party. We do not use your information to build advertising profiles, and we do not send marketing messages unless you have asked to receive them.
Where privacy law requires a legal basis for processing personal information, we rely on the following bases. First, we process information to perform a contract with you, such as preparing a service you have booked or delivering a piece you have ordered. Second, we process information on the basis of our legitimate interests, such as keeping the studio secure, answering correspondence and maintaining business records. Third, we process information to comply with legal obligations, including tax and accounting duties. Fourth, where none of the above applies, we may rely on your consent, and you may withdraw that consent at any time.
If you are unsure which basis applies to a particular activity, you may write to us and we will explain it in plain terms. We keep our processing to what is necessary for each purpose and we review these purposes from time to time as the studio changes.
A small studio depends on a handful of outside providers for technical services. These may include a website host, an email service, a domain registrar, a scheduling platform and an accounting service. Providers of this kind are sometimes called processors because they handle information on our instructions rather than their own.
We choose providers with care and we expect them to keep information secure, to use it only for the service they provide and to follow applicable privacy law. Where a provider operates outside the United States, we take reasonable steps to ensure that information receives a comparable level of protection.
We do not permit any provider to use studio information for its own advertising. If we learn that a provider has acted outside these expectations, we will review the relationship and move the service where that is practical.
We keep information only for as long as it is needed for the purpose it was collected. Appointment records are kept for a reasonable period after an appointment so that a follow up or a repeat order can be handled without asking you to start again. Correspondence is kept for a similar period so that the studio has a record of what was agreed.
Business and accounting records are kept for the period required by tax and company law. Website logs are kept for a short period and are then deleted or overwritten in the normal course of operation.
When information is no longer needed, we delete it or remove the details that could identify you. Where deletion is not immediately possible, we store the information in a form that is not actively used and restrict access to it until deletion is complete.
We take the protection of information seriously. Access to studio records is limited to the people who need it for their work, and accounts are protected by strong passwords. Devices used for studio work are kept updated and are protected against unauthorised access.
The website supports encrypted connections so that information sent through the contact form or by email is harder to intercept in transit. Paper records, where they are used, are kept in a locked cabinet at the studio and are cleared out when they are no longer needed.
No method of transmission or storage is completely secure. If a security incident affects personal information, we will act quickly to contain it, will notify affected people and authorities where the law requires, and will review the incident so that the same weakness is closed.
Depending on where you live, you may have rights over the information we hold about you. These rights commonly include the right to know whether we hold information about you, the right to receive a copy, the right to correct errors, the right to ask for deletion and the right to object to certain uses.
You may also have the right to restrict processing while a question is being resolved, the right to receive information in a portable format and the right to withdraw consent where consent is the basis for processing. We will not treat you differently for exercising a privacy right, and we will not charge a fee unless a request is clearly excessive or repetitive.
To exercise a right, write to the studio using the contact details at the end of this policy. Please tell us what you would like us to do and include enough detail for us to find the relevant records. We may ask a small amount of additional information to confirm that a request is genuine before we act on it.
You may ask for a copy of the information we hold about you. We will provide it in a readable form and will explain any codes or abbreviations that appear in it. If the information is held on behalf of someone else or is subject to a legal privilege, we will explain any part we cannot share and why.
If you believe that information we hold is wrong, you may ask us to correct it. We will update the record and, where the information has been shared with a provider, we will ask the provider to update its copy as well. If we disagree that a correction is needed, we will record your view alongside the information so that the disagreement is visible.
We aim to respond to access and correction requests within thirty days. If a request is complex, we will tell you that we need more time and will keep you informed until it is complete.
You may ask us to delete the information we hold about you. We will act on a valid request unless we are required to keep the information for a legal reason, such as an accounting duty, or unless we need it to resolve an open dispute.
When we delete information, we remove it from active systems and ask our providers to do the same. A small amount of information may remain in backup copies for a limited period while those copies are replaced in the normal course of operation, after which it is removed.
If we cannot delete a record, we will tell you why and will limit the use of that record to the reason it must be kept. Deleting information may mean that the studio can no longer reproduce a previous custom order, so please tell us if you would prefer to keep a batch record on file.
The studio does not send marketing messages unless you have asked to receive them. If you join a studio list to hear about the winter gift set window or a new scent family, you may leave that list at any time by using the unsubscribe link in a message or by writing to us directly.
We do not use automated profiling to make decisions that have a legal or similarly significant effect on you. Any message you receive from the studio will come from a named address and will tell you how to stop receiving further messages.
If you ask us to stop sending messages, we will remove you from the relevant list promptly. We may keep a small record of the request so that you are not added again by mistake.
The website and the studio services are intended for adults. We do not knowingly collect personal information from a child under the age of thirteen. If a child has sent information to the studio, a parent or guardian may write to us and we will remove it.
Families sometimes attend a studio pour night together, and a parent may book a place for an older child. In that case the booking is made by the parent, and the parent remains the point of contact for the appointment.
If we learn that we have collected information from a child without the required consent, we will delete it as quickly as we can and will review how it was collected so that the mistake is not repeated.
The website may link to pages operated by other organisations, such as a map service, a scheduling tool or a supplier page. Those pages are not controlled by the studio and have their own privacy practices. We encourage you to read the privacy notice of any site you visit before sharing information with it.
A link from our pages does not mean that we endorse the content or the privacy practices of the other organisation. If you believe a link on our site points to something unsuitable, please tell us and we will review it.
The studio is located in the United States, and information you send to us is generally processed in the United States. If you visit the website from another country, the information you provide may be transferred to and stored in the United States, where privacy law may differ from the law of your home country.
Where the law requires safeguards for an international transfer, we take reasonable steps to put them in place. If you would like to know more about how a transfer is handled, write to us and we will explain the arrangement that applies.
We may update this policy from time to time to reflect a change in the studio, in the services offered or in the law. When we make a change, we will update the effective date at the top of the page and will publish the new version on this page.
If a change is significant, we will take reasonable steps to bring it to the attention of people who have an active relationship with the studio. We encourage you to review this page now and then so that you know how your information is handled.
Continuing to use the website or the studio services after a change takes effect means that you accept the updated policy. If you do not accept an update, you may contact us to discuss your information before continuing.
If you have a question about this policy, a request about your information or a concern about how the studio has handled something, please contact us. We take every message seriously and we will reply as clearly and as quickly as we can.
Afterglow by Lindsay LLC
1902 E 700 S Unit A314
Clearfield - 84015-2890
United States (US)
Email: office@afterglowlindsay.mom
Telephone: +12798889925
We will acknowledge a privacy request promptly and will tell you what we need in order to act on it. If you are not satisfied with our response, you may have the right to complain to a privacy regulator in your jurisdiction, and we will cooperate with any such review.